Shipping and Return Policy

At BaoBei Jewelry, we take great pride in handcrafting our jewelry in small batches to ensure the highest quality. Below are the details of our shipping, order processing, returns and exchange policy.

Order Processing

Most of our jewelry is made to order, ensuring each piece is crafted with care and attention to detail. Please allow up to 3 to 5 business days for us to process your order before it is ready for shipment.

US Domestic Shipping

  • Shipping Charges:

    • Flat rate of $5 for standard shipping.

  • Delivery Time:

    • Typically within 5-7 business days, depending on your location within the United States.

International Shipping

  • Availability:

    • Currently, we ship internationally to Canada only.

  • Shipping Charges:

    • Flat rate of $15 for USPS First-Class International shipping.

  • Delivery Time:

    • Typically within 7-12 business days, depending on your location within Canada.

  • Customs Fees:

    • Customers are responsible for any customs taxes and fees, which are determined by Canadian customs regulations and are not included in your purchase price.

Returns and Exchanges

At BaoBei Jewelry, your satisfaction is our priority. We accept returns or refunds for items due to quality or sizing issues. Please review our policy to understand the conditions and process for returning or exchanging items.

Eligibility

  • Contact Us:

    • To be eligible for a return or exchange, please contact us within 14 days of receiving your items.

Returns

  • Condition:

    • Items must be returned in the same condition and packaging as received.

  • Accepted Reasons for Return:

    • We only accept returns or refunds for items due to quality or sizing issues.

  • Timeframes:

    • US customers: Return orders must be received within 30 days of the original shipping date.

    • International customers: Return orders must be received within 45 days of the original shipping date.

  • Refund Process:

    • Refunds are issued once we have received the returned items or have proof of return delivery.

    • Please allow 2 to 3 business days to process your refund after we've received the items.

    • Refunds will be credited to your original payment method.

    • Shipping charges are non-refundable.

  • Responsibility:

    • We are not responsible for lost or damaged returned items. Please ensure that you use a trackable shipping service or purchase shipping insurance.

Exchanges

  • Free Exchanges:

    • We offer free exchanges for the same product to our US customers.

    • Customers are responsible for the cost of shipping the item back to us.

    • Once we receive the returned items, we will ship the exchanged items within 3 business days.


For returns or exchanges, please Fill Out the Form Below: